1Who you're buying from
Pieces on energyresonantart.com are sold by Elevenart OÜ, Pärnu mnt 105, 11312 Tallinn, Estonia. Email: emanuele@emanuelefortunati.it. Every work is made by Emanuele Fortunati.
Nothing on this page limits the rights you have by law as a consumer. Where the law gives you more, the law applies.
2At a glance
| What you bought | Change of mind | Damaged or faulty |
|---|---|---|
| Original artwork, The Marker | Yes, within 14 business days of receiving it | Yes, always |
| Hand-finished print | Until our first conversation; not after, because it's then made for you | Yes, always |
| Commission | No, it's made to your specifications | Yes, always |
3Originals: your right to withdraw
You can withdraw from the purchase of an original artwork, including The Marker, without giving any reason, within 14 business days (Monday to Friday) from the day you, or someone you named, receive it. This is longer than the 14 calendar days the law requires.
How to withdraw
- Use "Withdraw from contract here" at the top of this page, or
- write to emanuele@emanuelefortunati.it with a clear statement, or use the model form below (you don't have to).
It's enough to send it before the period ends.
Sending the piece back
Send the piece back within 14 days of telling me, to the address I'll give you when I reply. You pay the direct cost of returning it. Originals are fragile and often valuable, so pack it as it arrived and use tracked, insured shipping: I can't refund a piece that never reaches me.
You're welcome to unpack it, look at it and hang it, as you would in a gallery. You're only responsible for any loss in value caused by handling beyond what's needed to see what it is and how it works.
Your refund
I refund everything you paid, including the original standard delivery cost, within 14 days of receiving your withdrawal, to the payment method you used, at no cost to you. I may wait to refund until the piece is back with me, or until you've sent proof that it's on its way, whichever comes first. If you chose a more expensive delivery than the standard one, the difference isn't refunded.
4Hand-finished prints
Each print is finished by hand for you, after our first conversation: what you tell me decides the marks I add. Goods made to the consumer's specifications or clearly personalised are excluded from the right of withdrawal (Article 16(c) of the EU Consumer Rights Directive), so once the finishing has begun a print can't be returned for a change of mind.
Until our first conversation, nothing has been made for you yet: if you change your mind before then, write to me or use the withdrawal button above, and I refund you in full.
5Commissions
A commission is created from scratch to your specifications, so the right of withdrawal doesn't apply. What happens at each stage, including payments, is agreed in writing before the work begins.
6If a piece arrives damaged or isn't as described
Every piece, whatever you bought, is covered by the legal guarantee of conformity for two years from delivery. If something is wrong, I'll put it right at no cost to you.
- Damaged in transit: please tell me as soon as you can, ideally within 14 days of delivery, with photos of the piece and of the packaging. It helps me claim from the carrier. It's a request, not a condition of your rights.
- A fault or anything not as described: tell me within two months of noticing it.
For a print, I'll replace it with a new one, finished by hand in the same way, or refund you in full. For an original, which can't be replaced, I'll restore it if you'd like and it's possible, or refund you in full. Refunds include the original shipping, and I cover the cost of sending the piece back.
What isn't a fault
Hand-finishing and painting by hand mean small variations in brushwork, texture and colour, and slight differences from what you see on screen. They're part of the piece, not a defect.
7When a refund doesn't appear
Refunds go back to your original payment method. Once I've issued one, your bank or card provider can take a few days to show it. If it still hasn't appeared after that, write to me and I'll look into it.
8Disagreements
If something goes wrong, write to me first: most things are solved in a conversation. These terms are governed by Estonian law; if you live elsewhere in the EU, you keep the protection of the mandatory consumer laws of your country. You can also turn to the Estonian Consumer Disputes Committee, at the Consumer Protection and Technical Regulatory Authority, or to the courts.
9Model withdrawal form
You may use this form, but you don't have to. Copy it into an email to emanuele@emanuelefortunati.it.
To: Elevenart OÜ, Pärnu mnt 105, 11312 Tallinn, Estonia · emanuele@emanuelefortunati.it
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date:
10Questions
For anything about a return, a damaged piece or a refund, write to emanuele@emanuelefortunati.it. I read every message myself.
See also the Privacy Policy and the Cookie Policy.